Frequently Asked Questions

Order

Can I Return My Keter Product? Can I Return My Keter Product? Can I Return My Keter Product? Can I Return My Keter Product?

We hope you love our products as much as we do! We do allow limited returns, but only if you submit a return request within 30 days of receiving the order and if the product is unopened, in new condition and in its original packaging. Returns are charged a 15% restocking fee and the costs of pick-up to return the product to Keter. See our Return Policy for full details on eligible returns and instructions to submit a return request.

Is There a Restocking Fee on Returns? Is There a Restocking Fee on Returns? Is There a Restocking Fee on Returns? Is There a Restocking Fee on Returns?

Yes. Unless the product was damaged in shipping, shipped in error or as otherwise prohibited by law, returned products will incur a 15% restocking fee. Restocking fees are necessary for us to receive and inspect returned items and return items to inventory, so we do not ship defective or damaged products to future customers. We encourage you to consider carefully your order before you place it. See our Return Policy for full details.

When Can I Expect My Product to be Delivered? When Can I Expect My Product to be Delivered? When Can I Expect My Product to be Delivered? When Can I Expect My Product to be Delivered?

Where Do You Deliver? Where Do You Deliver? Where Do You Deliver? Where Do You Deliver?

From this website, Keter will only accept orders for deliveries to residential addresses in Canada. Please shop at keter.com/en-us if you require delivery to the United States.

Shipping rates vary based on location. Delivery is not available to certain remote areas, such as the Yukon, Nunavut or the Northwest Territories. Our delivery services can only ship to addresses with postal codes and street and house numbers or rural route numbers.

How Do I Know the Status of My Order? How Do I Know the Status of My Order? How Do I Know the Status of My Order? How Do I Know the Status of My Order?

You will receive three emails in a successful ordering process. 1) Order Received - confirms your order has been placed. 2) Order Confirmed – inventory has been secured and payment has been processed. 3) Order Shipped – Your order is now with a mail carrier and tracking information will be provided in the email.

If you have any questions about your order status, please visit “Contact Us” and submit your order information by selecting “What is the status of my order”.

Why Was My Order Cancelled? Why Was My Order Cancelled? Why Was My Order Cancelled? Why Was My Order Cancelled?

How Can I Order an Out Of Stock Product? How Can I Order an Out Of Stock Product? How Can I Order an Out Of Stock Product? How Can I Order an Out Of Stock Product?

Can I Pay in Installments? Can I Pay in Installments? Can I Pay in Installments? Can I Pay in Installments?

We build in a sustainable manner.

We use innovative technologies and sustainable materials to build planet-friendly products that last a lifetime.

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