Returns & Cancellations

Returns

Products may only be returned if they are in “new condition” (“Return Products”). Return Products will be accepted if you submit a return request no later than 30 days after you receive the Product(s). In order for Products to be considered in "new condition", the Return Product must be UNOPENED and contain all original packaging and accessories. Return Products will be charged a 15% restocking fee and the cost of shipping back to us from your location. Keter may elect, in its sole discretion, to require that you to dispose of the Return Product yourself, rather than picking up the Return Product at your location. In such event, you will not be charged the cost of retrieving the Return Product but you will still be charged the restocking fee. Restocking fees and pick-up costs will not apply if we shipped the item to you in error. Restocking fees do not apply where prohibited by applicable law. Restocking fees will be subject to GST/PST/HST sales taxes as required by applicable law. See below for more information on how the refund is calculated.

How to Return your Product(s)

Return Products must be unopened and contain all original Product packaging and accessories. You must make sure the Product is securely packaged to prevent damage during return shipping. The pick-up carrier may refuse to pick up the Product if it does not meet these requirements.

Submit a request to return your item here. All returns require authorization from Keter. Returns will not be accepted unless you have obtained this authorization.

Small Parcel Returns (Generally items under 150 lbs.)

You will be given a date that a pick-up service will arrive to pick up your item. The item must be accessible to the carrier in front of your residence.

Large/Heavy Item Returns (Large items such as sheds)

You will be given a date that the pick-up service will arrive to pick up your item. The item must be accessible to the pick-up service in front of your residence.

Receiving and Calculating Your Refund

Keter will process refunds upon the conﬁrmation from the pick-up carrier that the Product(s) have been picked up in unopened, undamaged condition. Refunds will be issued in the same form of payment you used to purchase the Product(s). The total refund amount will be: (i) the amount you paid for the Product net of any discounts or coupons that applied to your purchase; plus (ii) sales taxes you paid on your purchase; less (iii) both the return pick-up costs and a 15% restocking fee (where permitted) and any GST/PST/HST applicable to the restocking fee.

You will not be refunded any shipping charges you paid to have the Product delivered to you. Keter customer service will provide you an estimated pick-up cost, but the actual pick-up cost will be determined on pick-up and deducted from the total refund payable to you. Please note that it can take 5–10 business days for the refund to be issued by Keter following pickup of the Product. Depending on the payment method you used, it can also take time for your bank or payment processor to process the refund back to your card or account.

Example of a Refund (for purposes of this example, taxes are not included as they vary by jurisdiction):

Total Purchase Price: $1500 (after discounts, coupons, and excluding shipping charges)
PST/HST/GST on $1500 Purchase Price
Product Pick-Up Cost: $250
Restocking Fee: $225 + applicable HST/PST/GST on Restocking Fee
Refund: $1025 (plus PST/HST/GST on the Purchase Price minus taxes applicable to Restocking Fee)

Cancellations

You may cancel your order for a full refund before it is released to the warehouse in preparation for shipment. Submit a request to return cancel your order here and Keter will conﬁrm if the cancellation was processed. If the Order has already been released to the warehouse then you will not be able to cancel the Order and will have to process a return.