Items cannot be shipped to PO Boxes or military APO/FPO addresses. Items only ship to contiguous 48 states in the United States (no HI, AK or U.S. Territories). Shipment to residential addresses only.

Standard Orders

Processing/Shipping: Orders received will ship from the distribution center within 3-7 business days. Orders received after 5 pm EST will be processed the next business day.

For some items a delivery surcharge is included to partially offset the actual delivery cost. You will be notified of the amount prior to purchase.

Estimated Delivery:

• Small Parcel Delivery: Estimated 3-5 business days from the time your order ships. Ships via FedEx Ground.
• Large Item Delivery (generally sheds and items 150+ lbs): Estimated 5-12 business days from the time your order ships. Ships via freight carrier. 

Estimated shipping and delivery dates are provided as estimates only and may change due to factors beyond our control. We are not responsible for delays in shipping and delivery due to such factors. If you have questions regarding any shipping or delivery delays, please contact us via the "Contact us" form.  

Multiple Items

Orders with multiple items may be shipped in separate packages to speed delivery. You may receive separate shipping confirmation e-mails.

Shipping Conditions

You must be able to receive postal delivery at your residence, or your delivery may be denied.

Residential addresses only. No commercial or business addresses can be used for standard delivery shipments. Items will be delivered to front of residence only. Carrier will not enter residence or carry large items inside.

Shipments are only available in the 48 contiguous states in the United States, (no HI, AK or U.S. Territories).  

The total amount of time for order processing, shipping and delivery is dependent upon the following factors, among others:

• The availability of the product(s) you are ordering
• The day and time your order was received
• A successful payment authorization
• The selected shipping method
• The carrier(s) delivering the order(s)
• Your location

Order Tracking

Login to your account on Keter.com, where you can check the status of your order, track the delivery and lookup your order history.

Distribution Center Closed on the Following Holidays:

New Year's Eve, New Year's Day, Memorial Day, 4th of July, Labor Day, Thanksgiving & the day after Thanksgiving, Christmas Eve & Christmas Day.

Tax

State and local sales taxes may apply. All deliveries to taxable states will be taxed the applicable sales tax on the subtotal of items plus shipping.

Taxes shown on the web site are an estimated tax. The true amount charged to your credit card will be shown on your shipping confirmation e-mail.

Free Shipping Promotions

We may occasionally offer free shipping for qualifying purchases through announcements on our website, newsletter, social media and other methods. We may also offer free shipping for certain items by noting “free shipping” in the product listing and/or description. Your purchase must comply with any terms and conditions of a free shipping promotion and this Shipping Policy in order for free shipping to apply. The qualifying item must be available for immediate shipment within the 48 contiguous United States. Free shipping promotions are valid online only at www.keter.com and may not be applied to previous purchases. Free shipping promotions by Keter are not valid at third-party retailers.

Free shipping promotions apply to Standard Shipping only. Some jurisdictions tax shipping charges. Free shipping does not include taxes where required by law.

We may cancel and change free shipping promotions and products eligible for free shipping at any time. Such changes will not affect your order if your payment is processed prior to the change .